!FREE DELIVERY on Every Order (Most of Mainland UK) *

Delivery Information

Last updated May 2023

Our delivery service is simple – delivery is free (well, let’s be transparent – it’s accounted for in our prices). That’s right nothing more to pay and no horrible last-minute delivery sting.

  • FREE Standard 3-5 Day Delivery –  free* delivery service on all orders. This delivery service is generally within three to five working days, unless otherwise stated.
  • Next Day Delivery – We are able to offer next day delivery on some items at an additional charge, you will need to call us to arrange a priority shipment because sometimes it’s possible, sometimes not.

Brands & Normal Delivery Times**

Brit Adhesives 48 hours

Bostik (info coming shortly)

Tilemaster 3-5 working days

Mapei 24-48 hours

BAL 24-48 hours

UltraFloor 3-7 working days

Ardex / Arditex 24-48 hrs

Laticrete (no longer in production)

Palace 3 – 7 working  days

Benfer 24 – 48 hrs

Rocatex 3 – 5 days. Upgrade to 48 hours is possible on request

MUDD 3 -5 working days

Luvanto 3-5 working days

ProJoint 3-5 working days. Upgrade to 48 hours is possible on request

Python Adhesives – 2-3 working days (sometimes next-day, contact us to check)

ATLAS 48 hours

Kerakoll 48 hours

Everbuild  2-5 working days

Sika 2-5 working days

Feb 2-5 working days

Larsen 2-4 days

Hardie (James Hardie) 1 – 3 working days

PaveCare 3-5 working days. Upgrade to 48 hours is possible on request

We sure can arrange delivery on a certain date, provided you give us enough notice to arrange the schedule so call us to discuss and we’ll be happy to help.

** stock levels permitting. Call us to double-check stock levels on bigger orders

Click & Collect?

Unfortunately we are unable to accommodate collections.


Delivery FAQs

  • Where in the UK do you deliver?

We can deliver to most UK mainland addresses. If you are concerned that your delivery address is too remote, or inaccessible please feel free to contact us on 0333 344 2655 before placing your order. Deliveries to the Channel Islands, and Northern Ireland can be made but may be subject to a delivery charge. We will however require 24 Hours to calculate the cost of this shipping charge, therefore please email your order requirements to info@buythepallet.co.uk at least two days prior to you placing an order.

  • Can you deliver abroad?

Not at this moment.

  • How long does it take to deliver my items?

We aim to deliver to most UK mainland addresses within 3 working days from order placement. Once the order is placed and delivery has been scheduled, you may receive your order anytime during work hours 8am – 5pm on any day leading up to your estimated delivery date.

  • How much does delivery cost?

We currently provide FREE delivery within three working days on all orders

If a delivery is refused or unable to be made due to the customer, additional delivery charges will be incurred and become payable prior to being re-delivered. The charges for re-delivery as of Feb 2021 are £50.00+VAT. The re-delivery charge will need to be paid before re-delivery is made.

  • Where will the delivery be dropped off?

We can deliver to the kerbside only to domestic houses. Our drivers cannot enter private homes or carry materials to another part of your property.

On building sites, our drivers will deliver to your storage areas if practical and safe to do so. [at the drivers discretion]

The driver is not obliged to wait any longer than 15 minutes for a delivery to be offloaded. If further waiting time is required, this is at the drivers discretion, and will incur additional charges.

  • Can I ask for a specific time and date for delivery?

We can try to accommodate your specific needs, but require that you make this known prior to placing the order. If you place the order first, we will of course try to meet your requirements, but unfortunately cannot guarantee that this will be possible.

  • I need my delivery on a FORS vehicle, is this possible?

Yes, we are able to accommodate vehicle/delivery requirements. Please make us aware of this at the time of ordering. *FORS may incur a surcharge

  • Does an order have to be delivered to the payment card address?

No, we can deliver to whatever address you specify at the time of order. We do recommend however that you the customer receive and sign for the order.

  • Do I need to be on site to take delivery?

Someone will need to sign for the delivery, and this person should be over the age of 18. This person if not you, needs to be authorised by you, to check the delivery and approve the order is correct and sign for such.

When do we collect your personal data?

When you visit our website, and use your account to buy products and services, on the phone or online.

When you make an online purchase and check out as a guest (we just collect transaction-based data).

When you create an account with us.

When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.

When you engage with us on social media.

When you sign up, you will be given access to a My Account area on buythepallet.co.uk. This will collect and store all of your order history, invoices and receipts for you when you make a purchase from BuyThePallet.

When you contact us by any means with queries, complaints, questions etc.

When you enter prize draws or competitions.

When you choose to complete any surveys we send you.

When you comment on or review our products and services.

Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.


Buy The Pallet - Tile Adhesive and Floor Levellers Discount Store

5.0Out of 5 stars

Overall rating out of 16 Google reviews

Phil Down
3 hours ago

They actually answered the phone, were polite, knowledgeable and the order was delivered in full and on time. Would fully recommend both on price and service. Thank you.

3 weeks ago

BTP very helpful in supplying a pallet of floor leveller. I needed it on the Saturday, but didn’t want it sitting on the driveway for several days. I called and they recommended ordering for Thursday to give a day’s grace in case of any delivery issues. In the event the pallet arrived on Thursday as requested. Reliable and good value

Gary Harper
2 months ago

Great service, great price and great communications. We will definitely use Buy The Pallet again

Adrian W
4 months ago

Great service and delivery! Ordered all that I needed in one go and it was delivered to the back door wrapped and protected from the snow! Pallet even made it so that the goods were dry off the ground.

Stephen Tucker
4 months ago

Great customer service and at an unbeatable price. All delivered on the day I needed it.

Boon Teo
4 months ago

Great prices with a good ranges of products . Customer Service is excellent!

Max Simpson
5 months ago

Very helpful!

Neil Salih
3 years ago

Peter Bostock
3 years ago

I purchased a pallet of these and I am very impressed from ordering to receiving my pallet and the delivery guys were very helpful as well .I will definitely recommend and use this company again .Highly recommend

Kev in
3 years ago

Amazing knowledge and great prices! Definitely using these guys on a regular basis for my pallet deals on levellers and adhesive

Rob Faulkner
3 years ago

Fantastic experience with Buy The Pallet. Everything I needed to complete a large flooring project, quick delivery & quality products.

Richard Fairlie
3 years ago

Great service and really good pricing! Super fast delivery and really lovely guy!

Marc. T
3 years ago

Very helpful