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Delivery Information

Last updated April 2021

Our delivery service is simple – delivery is free (well, let’s be transparent – it’s accounted for in our prices). That’s right nothing more to pay and no horrible last-minute delivery sting.

  • FREE Standard 3-5 Day Delivery –  free* delivery service on all orders. This delivery service is generally within three to five working days, unless otherwise stated.
  • Next Day Delivery – We are able to offer next day delivery on some items at an additional charge, you will need to call us to arrange a priority shipment because sometimes it’s possible, sometimes not.

Brands & Normal Delivery Times**

Brit Adhesives 48 hours

Tilemaster 3-5 working days

Mapei next working day

BAL next working day

UltraFloor 3-5 working days

Ardex / Arditex next working day

Laticrete 3 – 5 working days

Palace 3 – 5 working  days

Benfer next working day

Rocatex 3 – 5 days. Upgrade to 48 hours is possible on request

MUDD 3 -5 working days

Luvanto 3-5 working days

ProJoint 3-5 working days. Upgrade to 48 hours is possible on request

PaveCare 3-5 working days. Upgrade to 48 hours is possible on request

We sure can arrange delivery on a certain date, provided you give us enough notice to arrange the schedule so call us to discuss and we’ll be happy to help.

** stock levels permitting. Call us to double-check stock levels on bigger orders

Click & Collect?

Unfortunately we are unable to accommodate collections.


Delivery FAQs

  • Where in the UK do you deliver?

We can deliver to most UK mainland addresses. If you are concerned that your delivery address is too remote, or inaccessible please feel free to contact us on 0333 344 2655 before placing your order. Deliveries to the Channel Islands, and Northern Ireland can be made but may be subject to a delivery charge. We will however require 24 Hours to calculate the cost of this shipping charge, therefore please email your order requirements to info@buythepallet.co.uk at least two days prior to you placing an order.

  • Can you deliver abroad?

Not at this moment.

  • How long does it take to deliver my items?

We aim to deliver to most UK mainland addresses within 3 working days from order placement. Once the order is placed and delivery has been scheduled, you may receive your order anytime during work hours 8am – 5pm on any day leading up to your estimated delivery date.

  • How much does delivery cost?

We currently provide FREE delivery within three working days on all orders

If a delivery is refused or unable to be made due to the customer, additional delivery charges will be incurred and become payable prior to being re-delivered. The charges for re-delivery as of Feb 2021 are £50.00+VAT. The re-delivery charge will need to be paid before re-delivery is made.

  • Where will the delivery be dropped off?

We can deliver to the kerbside only to domestic houses. Our drivers cannot enter private homes or carry materials to another part of your property.

On building sites, our drivers will deliver to your storage areas if practical and safe to do so. [at the drivers discretion]

The driver is not obliged to wait any longer than 15 minutes for a delivery to be offloaded. If further waiting time is required, this is at the drivers discretion, and will incur additional charges.

  • Can I ask for a specific time and date for delivery?

We can try to accommodate your specific needs, but require that you make this known prior to placing the order. If you place the order first, we will of course try to meet your requirements, but unfortunately cannot guarantee that this will be possible.

  • I need my delivery on a FORS vehicle, is this possible?

Yes, we are able to accommodate vehicle/delivery requirements. Please make us aware of this at the time of ordering. *FORS may incur a surcharge

  • Does an order have to be delivered to the payment card address?

No, we can deliver to whatever address you specify at the time of order. We do recommend however that you the customer receive and sign for the order.

  • Do I need to be on site to take delivery?

Someone will need to sign for the delivery, and this person should be over the age of 18. This person if not you, needs to be authorised by you, to check the delivery and approve the order is correct and sign for such.

When do we collect your personal data?

When you visit our website, and use your account to buy products and services, on the phone or online.

When you make an online purchase and check out as a guest (we just collect transaction-based data).

When you create an account with us.

When you purchase a product or service in store or by phone but don’t have (or don’t use) an account.

When you engage with us on social media.

When you sign up, you will be given access to a My Account area on buythepallet.co.uk. This will collect and store all of your order history, invoices and receipts for you when you make a purchase from BuyThePallet.

When you contact us by any means with queries, complaints, questions etc.

When you enter prize draws or competitions.

When you choose to complete any surveys we send you.

When you comment on or review our products and services.

Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the Partner who provided that service, it may be passed on to them if requested.